The installation fee covers your full setup
When you make your order be sure to tell us if you have any special installation requests. This may affect your install fee as this may require the installer to make special preparation prior to their trip.
Before our trained technician arrives ensure you have read our
Once the installer arrives they will:
Our technician will setup your new dish and will run cables inside to connect it to your router and modem. Things to know:
Once the dish is in place and the modem is installed, the technician will configure the router.
If you have specific devices that you would like assistance connecting to the WiFi, please let us know in advance or ask the technician before they start their work
Please note we cannot guarantee that the WiFi will reach all areas of your house. Issues that relate to devices or WiFi coverage are best dealt with by your local IT person.
And there we have, lift off! The technician will ask you to sign the job off.
Q: Can I re-use my existing satellite equipment to make the install faster and/or cheaper?
A: You can, but only if the antenna (dish) size is 1.2m in diameter and the BUC/LNB or transceiver (bits attached to the long arms in front of the dish) are compatible. But there are a few caveats:
For more information, see our frequently asked questions about satellite internet