We use this page to let you know about any planned or unplanned outages on our networks. We generally have planned maintenance outages a few times a month - these outages tend to be minor and occur overnight to minimise any disruption.
Check below to find out what's happening!
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Between the 2nd and 11th of September, you may encounter a temporary interruption in your satellite connection between 1:50 PM and 2:20 PM due to a phenomenon known as "Sun Outage." This occurs when the satellite (in this case, Kacific-1) passes directly between the sun and your location, resulting in a fading of the satellite signal. The length of a sun outage can last up to 10 minutes. Please note that whether your service will be impacted and the exact timing of the interruption will depend on your location. If you require any additional information or assistance, please reach out to our support team.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).
Gravity's satellite partner, Kacific, will be conducting routine, planned maintenance to the network on which services to New Zealand are provided. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix “GVT” or “GRAVITY”. Kacific has indicated a caution window of two hours, being 2am to 4am New Zealand Time, during which there will be an intermittent impact to services.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).
Gravity's satellite partner, Kacific, will be conducting routine, planned maintenance to the network on which services to New Zealand are provided. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix “GVT” or “GRAVITY”. Kacific has indicated a caution window of ten hours, being 2am to midday New Zealand Time, during which time no impact to services is anticipated.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).
Gravity's satellite partner, Kacific, will be conducting routine, planned maintenance to the network on which services to New Zealand are provided. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix “GVT” or “GRAVITY”. Kacific has indicated a caution window of eight hours, being 2am to 10am New Zealand Time, during which there will be an intermittent impact to services.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).