We use this page to let you know about any planned or unplanned outages on our networks. We generally have planned maintenance outages a few times a month - these outages tend to be minor and occur overnight to minimise any disruption.
Check below to find out what's happening!
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Gravity's satellite partner, Kacific, will be conducting routine, planned maintenance to the network on which services to New Zealand are provided. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix “GVT” or “GRAVITY”. Kacific has indicated a caution window of four hours, being 2am to 6am New Zealand Time, during which there will be an intermittent impact to services.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).
Gravity's satellite partner, Kacific, will be conducting routine, planned maintenance to the network on which services to New Zealand are provided. This is a backup window should the maintenance scheduled for the 7th need to be postponed. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix “GVT” or “GRAVITY”. Kacific has indicated a caution window of four hours, being 2am to 6am New Zealand Time, during which there will be an intermittent impact to services.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).
Gravity's interconnect partner will be conducting routine, planned maintenance to the network on which some of our services to New Zealand are provided. This work applies to all customers with a terminal name (confirmed in your customer profile) that starts with the suffix "GVT". Our partner has indicated a caution window of six hours, being midnight to 6am New Zealand Time, during which there will be an intermittent impact to services.
From April 2nd to April 10th, you may encounter a temporary interruption in your satellite connection between 1:55 PM and 2:25 PM due to a phenomenon known as "Sun Outage." This occurs when the satellite (in this case, Kacific-1) passes directly between the sun and your location, resulting in a fading of the satellite signal. The length of a sun outage can last up to 5 minutes. Please note that whether your service will be impacted and the exact timing of the interruption will depend on your location. If you require any additional information or assistance, please reach out to our support team.
This work will have no consequence to services provided via Gravity's other satellite partners (i.e. Optus).