We use this page to let you know about any planned or unplanned outages on our networks. We generally have planned maintenance outages once a month - these outages tend to be minor and occur overnight, causing minimal disruption.
Check below to find out what's happening!
26th April 2022 - Weather Watch - There is a severe weather system that could impact services across all beams on the Kacific-1 satellite (i.e. Not Optus). This is only a watch, indicating that there is a low-risk of any extended outages. There is a medium risk of brief outages lasting for less than 5 minutes. The weather system is tracking towards the location of the Kacific teleport, so you may still experience some issues even if your local weather is clear.
1st Feb 2022, 11:20am (RESOLVED 1st Feb 2022, 12:58pm) - There is currently an outage affecting our 'Everyday Satellite' customers. The outage has been confirmed as an issue with the terrestrial link (fibre cable) that connects the satellite landing station to the internet. The fibre provider is working to resolve this issue urgently. As engineers work to restore this link, your internet connection may begin to work periodically before full restoration is completed.
From the 2nd to the 8th of April, between 2:55pm and 3:20pm you may experience interruption on your satellite connection. This is due to what is known as a 'sun outage'. It occurs when our satellite passes directly in front of the sun in relation to your location on the ground. This overlapping causes the satellite signal to fade.
The duration of a sun outage is around 5 minutes and should only occur about 4 times, across as many days. The precise time for when this happens depends on your location, so we cannot offer you exact times. If you have any questions about this, please contact our helpdesk.