Log into your Gravity account

Check balance, upgrade plan, edit details

Fair Access Policy

Gravity Internet Fair Access Policy

To ensure fair Internet access for all Gravity subscribers, Gravity maintains a Fair Access Policy for all subscribers. This policy establishes an equitable balance in Internet access for all Gravity subscribers. Gravity assigns a Data Allowance to each service plan that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.

How does the Fair Access Policy work?

To ensure consistent performance for all subscribers, a Fair Access Policy provides for a limit, based on your service plan on the amount of data which can be used. The policy is implemented automatically by monitoring your usage, including data which is sent from or to your Gravity modem. Each service plan is assigned a Service Plan Data Allowance. This is the amount of data, in bytes, which can be uploaded or downloaded within the month at full speed. If your data usage exceeds the allowance for your plan, either (a) the throughput (speed) of your service will be reduced until your next billing period (‘Data Insurance’), or (b) you will be charged per additional gigabyte of data uploaded/downloaded. You can choose which option you prefer in the secure Customer Portal where you can add ‘Data Insurance’ for free to your service plan. If Data Insurance is enabled, the speed of the Services may be reduced to as low as 0.256 Mbps, It is important to note, however, that uploading or downloading large files will be affected and may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.

If you also have the ‘Night-Owl’ add-on activated, data uploaded/downloaded between midnight and 6:00am (NZT) will not be counted against your monthly data allowance.

When is my Data Allowance reset?

Each Gravity subscriber is assigned a Data Allowance cycle, based upon the date of activation. The reset cycles are based upon a calendar month and the cycle day matches your activation day.

How is my usage calculated?

Gravity counts each byte of data sent from, or to, your modem. This includes packet headers, re-transmissions, and other standard overhead which is part of any IP communications. However, when Gravity is able to apply compression and reduce the size of the data you send or receive, only the compressed (smaller) data is counted against your usage.

What happens if I don’t use all of my Data Allowance?

Any unused Data Allowance at the end of your cycle is lost, and your Data Allowance is reset to the normal monthly amount assigned to your Service Plan.

Who is affected by the Fair Access Policy?

Online activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed your monthly Data Allowance.

Typically, with the 10GB (Gravity 10) Service Plan, to reach your Service Plan allowance in a one-month period, you would have to download any of the following:

  • Over 5,500 photos (at 3 MB each)
  • Over 4,125 songs (at 4 MB each)
  • Over 825 video clips (at 20 MB each)

What will my Internet access be like if I exceed my Data Allowance?

If you have Data Insurance activated, when your Data Allowance has been exceeded, you will experience reduced download speeds throughout the balance of the month. During this period, your Gravity service can still be used for activities such as Web browsing and viewing emails, but speeds will be significantly slower than your standard plan rate.

If you do not have Data Insurance activated, you will continue to receive full transfer speeds but will be charged for each additional gigabyte of data transferred to or from your modem.

If I exceed my Data Allowance, what should I do?

It might be a good idea to upgrade your service plan. We have many packages available to suit most New Zealand household use types.

How do I verify whether I have exceeded my Data Allowance?

You can track your monthly usage in the secure Customer Portal, or you can contact our customer support team and we can check for you.